COVID-19 updates

October 27, Reopening Dining

With Victoria exiting Stage 4 Lockdown, we are pleased to announce that we will be reopening our dining spaces from tomorrow, Wednesday the 28th!

Our Campbellfield & Hoppers Crossing locations will both have an indoor seating capacity of 20 people & an outdoor seating capacity of 50. We will also be following the procedure of 1.5m social distancing.

We are very happy to finally be able to once again open our doors to our Burgies Fam & we can’t wait to see you all.


August 09, Stage 4 Lockdown Service Hours

Due to the imposed curfew on Victoria, we have updated our trading hours to conform with current restrictions.

We will be open from 11am – 10pm every day, but we will not be providing pickup service after 8pm. from 8pm – 10pm, we will only be providing delivery service.

Much love from the Burgies family.


August 02, Delivery Platform Improvements

To better provide for our customers, we have taken steps to beef up our delivery service & better provide for you, our Burgies Fam.

Firstly, we would like to announce that throughout the Stage 4 lockdown, we will be providing free delivery within 7 km from our stores with every order made through our online delivery platform

Secondly we have doubled our delivery team to provide a more efficient service for our customers.

We would like to suggest to our customers who wish to order during peak delivery times to schedule pre-order ahead, due to an increase in delivery time on ‘Delivered ASAP’ orders made during peak times.

Much love from the Burgies family.


August 02, Stage 4 Restrictions

Announced today, Victorian Premier Daniel Andrews has declared an escalation of Victorian Lockdown procedure. We are very dedicated to supporting our community, so Burgies will be staying open through Stage 4 Restrictions. We are committed to providing our take-away and delivery services to our communities in lockdown.

Much love from the Burgies family.


June 26, Campbellfield Indoor Dining

Due to the growing concern surrounding the ‘hot spot’ suburbs around our Campbellfield location, including Broadmeadows and Fawkner, we have decided to close our indoor dining. Our Campbellfield location will remain open for Pick-up & Delivery orders, and our Hoppers Crossing location will be operating as usual with no interruptions to service.

We take the health and safety of our staff and customers extremely seriously, and we made the decision to take this safety precaution with this motivation. We hope everyone stays safe and we look forward to seeing you all once the Victorian Covid-19 situation is once again under control.

We will keep you informed as to when we will be reopening dining, so stay tuned to our social media pages.

Much love from the Burgies family.


May 18, Victorian procedure & response to COVID-19

As you may have seen, Victorian Premier Daniel Andrews has announced his plan to open dining areas at the start of next month. We are excited to see you all when we reopen, and in the meantime we are looking to make sure our dining areas are clean, safe & conforming to the social distancing & capacity guidelines so that our diners will be able to feel completely comfortable when dining at Burgies.

Much love from the Burgies family.


May 11, Hoppers Delivery Radius Expansion

We are excited to announce that we have expanded our Hoppers Crossing Delivery Radius to 7km from 5km. This is just the start, we will continue to work through our logistics to expand our delivery radiuses for both our Campbellfield & Hoppers Crossing stores, so hold tight, we haven’t forgotten you.

We are so pleased to hear from everyone excited for our reach to expand & we are so thankful from the response from everyone.


April 9, Holidays Update

We are happy to see that Australians have been putting in the yards and properly social distancing. Our Coronavirus cases have slowed down, so now that we know what is working, we need to continue along the road we’ve paved.

We will remain open for Pick-up & Delivery, as well as keeping on top of our hygenic procedures and safety measures for our staff and customers. This includes taking our staff members’ temperature before each shift to ensure their safety.

We hope you enjoy your holidays,

Much love from the Burgies Family


March 31, Delivery launch!

With the roll-out of our Online Delivery platform at our Hoppers Crossing location, our Online Delivery launch is complete!

Delivery from both of our locations is available at: www.burgies.com.au/order-online

In the future we will be looking to expand our delivery radius for both stores, so keep an eye out if you’re on the borders currently, because we haven’t forgotten about you!


March 23, Closing our indoor dining spaces

Last night, Sunday March 22nd, we learned that the Victorian and Federal government would put into place a more comprehensive lock down procedures to combat the spread of COVID-19, which includes closing non-essential services and schools over the next 48 hours.

Due to this, we fast-tracked the roll out of our online ordering and delivery platform to provide our service to our community during the lock down period.

We are still providing take-away, pickup phone orders, our online order delivery  service and now have closed our indoor dining areas. Currently our delivery service is only available at our Campbellfield location, but we aim to push our Hoppers Crossing delivery online within the next 48 hours.


March 22, Indoor dining precautions & online delivery

We have taken further precautions tonight to our indoor dining. Currently we have adjusted our tables to increase distance between dining spaces, as well as closed our play areas and are ready to expand our outdoor seating space as well.

We would also like to announce that our delivery platform is up and running at our Campbellfield location. Our current radius is 5kms of the store, with plans to expand to our Hoppers Crossing location early next week

Order through our “order delivery tab” at:
www.burgies.com.au

As further social distancing restrictions come into place, we are ensuring that we can get the burgers you love directly to your door.

Much love from the Burgies family


March 18, An update to our procedures and responses to COVID-19

In response to the recent announcement from the Prime Minister this morning banning indoor gatherings of over 100 people, sensibility and safety must be put at the forefront of our decisions.

As of Wednesday the 18th, we would like to advise our customers of the following:

  • We advise all of our customers to purchase takeaway and minimize how often they dine in.
  • we will no longer be providing trays with service, all our food will be given in our disposable paper bags. The purpose of this is to eliminate the handling of food trays.
  • We have closed our children’s play areas.
  • We strongly advise phoning through your order ahead of time so that we can prepare your order and have it ready for you when you arrive. Please not that you are welcome to come and place your order as usual
  • When paying for your order, we encourage you to use payWave, PayPass or other tap-to-pay options. This is again, to minimize contact.

We are understanding of the fact that delivery apps are being favored at the moment, but we would like to remind you that ordering directly and picking up ensures that the small businesses aren’t losing a large cut (upwards of 40%) to delivery apps. It is crucial that we continue to support our small businesses and our community.

We are also working as fast as humanly possible on our own online ordering and delivery platform, which we are excited to release within the next week. Stay tuned for a further announcement soon.

Please rest assured that we are still here, still open, and still wanting to bring you a moment of joy in serving the burgers you’ve come to know and love. However, it is also crucial that we do everything we can to support our staff, families, and our customers throughout these difficult times.


March 17, To our Burgies friends and family

At Burgies, being thoughtful is a core belief that drives both our business and our people every day. With that as a guiding light and in response to the current COVID-19 (or Coronavirus), we want to give you an update on how we are staying on top of it all.

For nearly 5 years, Burgies has earned the trust of our customers in many ways. We have been trusted to produce clean food, we have been trusted to maintain the highest levels of cleanliness in our work stations and we have been trusted to give you awesome and delicious food.

Over the past few weeks, we have focused on enhancing our procedures to strengthen the approach to address the problems posited by COVID-19. More importantly, we have made changes to protect the health of our employees as well as our customers.

These changes include the following:

  • We have increased the number of times that surfaces are disinfected.
  • We have deepened the cleaning of our kitchen, dining room and restrooms.
  • We have begun disinfecting any items used by guests (buzzers, food trays, etc.)
  • We have implemented new protocols suggested by our local health department.
  • We have instructed team members to stay home if they are feeling unwell.

As always, we are thankful for our team and you, our guests, for your generous understanding during these difficult times.

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