COVID-19 updates

May 18, Victorian procedure & response to COVID-19

As you may have seen, Victorian Premier Daniel Andrews has announced his plan to open dining areas at the start of next month. We are excited to see you all when we reopen, and in the meantime we are looking to make sure our dining areas are clean, safe & conforming to the social distancing & capacity guidelines so that our diners will be able to feel completely comfortable when dining at Burgies.

Much love from the Burgies family.


May 11, Hoppers Delivery Radius Expansion

We are excited to announce that we have expanded our Hoppers Crossing Delivery Radius to 7km from 5km. This is just the start, we will continue to work through our logistics to expand our delivery radiuses for both our Campbellfield & Hoppers Crossing stores, so hold tight, we haven’t forgotten you.

We are so pleased to hear from everyone excited for our reach to expand & we are so thankful from the response from everyone.


April 9, Holidays Update

We are happy to see that Australians have been putting in the yards and properly social distancing. Our Coronavirus cases have slowed down, so now that we know what is working, we need to continue along the road we’ve paved.

We will remain open for Pick-up & Delivery, as well as keeping on top of our hygenic procedures and safety measures for our staff and customers. This includes taking our staff members’ temperature before each shift to ensure their safety.

We hope you enjoy your holidays,

Much love from the Burgies Family


March 31, Delivery launch!

With the roll-out of our Online Delivery platform at our Hoppers Crossing location, our Online Delivery launch is complete!

Delivery from both of our locations is available at: www.burgies.com.au/order-online

In the future we will be looking to expand our delivery radius for both stores, so keep an eye out if you’re on the borders currently, because we haven’t forgotten about you!


March 23, Closing our indoor dining spaces

Last night, Sunday March 22nd, we learned that the Victorian and Federal government would put into place a more comprehensive lock down procedures to combat the spread of COVID-19, which includes closing non-essential services and schools over the next 48 hours.

Due to this, we fast-tracked the roll out of our online ordering and delivery platform to provide our service to our community during the lock down period.

We are still providing take-away, pickup phone orders, our online order delivery  service and now have closed our indoor dining areas. Currently our delivery service is only available at our Campbellfield location, but we aim to push our Hoppers Crossing delivery online within the next 48 hours.


March 22, Indoor dining precautions & online delivery

We have taken further precautions tonight to our indoor dining. Currently we have adjusted our tables to increase distance between dining spaces, as well as closed our play areas and are ready to expand our outdoor seating space as well.

We would also like to announce that our delivery platform is up and running at our Campbellfield location. Our current radius is 5kms of the store, with plans to expand to our Hoppers Crossing location early next week

Order through our “order delivery tab” at:
www.burgies.com.au

As further social distancing restrictions come into place, we are ensuring that we can get the burgers you love directly to your door.

Much love from the Burgies family


March 18, An update to our procedures and responses to COVID-19

In response to the recent announcement from the Prime Minister this morning banning indoor gatherings of over 100 people, sensibility and safety must be put at the forefront of our decisions.

As of Wednesday the 18th, we would like to advise our customers of the following:

  • We advise all of our customers to purchase takeaway and minimize how often they dine in.
  • we will no longer be providing trays with service, all our food will be given in our disposable paper bags. The purpose of this is to eliminate the handling of food trays.
  • We have closed our children’s play areas.
  • We strongly advise phoning through your order ahead of time so that we can prepare your order and have it ready for you when you arrive. Please not that you are welcome to come and place your order as usual
  • When paying for your order, we encourage you to use payWave, PayPass or other tap-to-pay options. This is again, to minimize contact.

We are understanding of the fact that delivery apps are being favored at the moment, but we would like to remind you that ordering directly and picking up ensures that the small businesses aren’t losing a large cut (upwards of 40%) to delivery apps. It is crucial that we continue to support our small businesses and our community.

We are also working as fast as humanly possible on our own online ordering and delivery platform, which we are excited to release within the next week. Stay tuned for a further announcement soon.

Please rest assured that we are still here, still open, and still wanting to bring you a moment of joy in serving the burgers you’ve come to know and love. However, it is also crucial that we do everything we can to support our staff, families, and our customers throughout these difficult times.


March 17, To our Burgies friends and family

At Burgies, being thoughtful is a core belief that drives both our business and our people every day. With that as a guiding light and in response to the current COVID-19 (or Coronavirus), we want to give you an update on how we are staying on top of it all.

For nearly 5 years, Burgies has earned the trust of our customers in many ways. We have been trusted to produce clean food, we have been trusted to maintain the highest levels of cleanliness in our work stations and we have been trusted to give you awesome and delicious food.

Over the past few weeks, we have focused on enhancing our procedures to strengthen the approach to address the problems posited by COVID-19. More importantly, we have made changes to protect the health of our employees as well as our customers.

These changes include the following:

  • We have increased the number of times that surfaces are disinfected.
  • We have deepened the cleaning of our kitchen, dining room and restrooms.
  • We have begun disinfecting any items used by guests (buzzers, food trays, etc.)
  • We have implemented new protocols suggested by our local health department.
  • We have instructed team members to stay home if they are feeling unwell.

As always, we are thankful for our team and you, our guests, for your generous understanding during these difficult times.

The trio, The trifecta

Food journalists have pinpointed 2012 as the rise of the Australian consumer demand for diner-style burgers. The appeal of great-tasting finger food that is perfectly photogenic for Instagram is obvious. But also, the American-influenced picturesque burger, fries and shake is clear in our minds. We understand that offering the complete package is important to preserve the nostalgic experience that the Australian foodie fell in love with.

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To complete the trifecta, we went out of our way to offer the best fries and shakes that would excite our customers. We ensured top quality at every step, with our own twist to ensure they would stand out.

Fries come in all different shapes and sizes and places are often judged heavily by how well their fries are cooked and seasoned. This is why for our specialty, we went with waffle fries. It is a common occurrence that Australian pop culture trends often lean on American influence, and this is how most Australians were first introduced to waffle fries, but the burger industry was very slow to respond to the customer’s demand for them. We saw that Melbourne was wanting, so we provided. Our specialty waffle fries are served with our house-made Three Cheese Sauce, because obviously, everyone loves cheesy fries.

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As for our shakes, we focused on quality. Thick shakes need to be thick, so we use freshly-churned gelato. They shouldn’t be bland or watery, so we go hard with our flavors. And they should be tasty, so we went with a range of flavors we felt would satisfy. We put our twist on the common staples, because we felt chocolate and caramel were a bit boring. It’s clear that our customers agree, because our Ferrero Rocher and Caramel Biscotti Thick Shakes are among our best sellers.

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It’s important for us to be proud of everything we serve, and that means everything.

Keeping It Real And Sustainable

The environmentally-conscious have always been looking for alternatives to eating meat that are sustainable, and we feel that. It’s always been a point of pride for us to run a sustainable practice, as well as to offer vegetarian and vegan options on our menu.

When completing the interior design of our first opening (our Campbellfield location) we focused on upcycling, using recycled pallets for the walls and seats inside. We have also placed an emphasis on recyclability when serving our products. Everything we serve our food in, including the cups for our shakes are all recyclable, and we go through the effort ensuring that they are recycled.

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More recently this year, labs have been experimenting with meat substitutes, using ‘heme’, the molecule that gives beef its flavor, red color that cooks brown, and essentially just makes it behave like meat. Scientists have figured out how to extract this from certain legumes and have created a patty so similar to real beef, that supermarkets are now stocking these 0% meat products. Burger chains around Australia this year have started following suit as well, such as Hungry Jacks & Grill’d. We see the merit of this product, but we have a hard time justifying serving a fake-meat burger ourselves, because we don’t like ‘fake’.

Photo: UBC Media Relations/ CC BY-NC 2.0
Photo: UBC Media Relations/ CC BY-NC 2.0

We want to be completely honest and upfront with our customers, so instead of offering a mock version, we serve our own vegan and vegetarian options. Cultural cuisines from all over the globe, such as Middle-Eastern, Asian and European have perfected meat-free foods. From Spaghetti Napoli from Italy, to Tofu from all over Asia, to the famous falafel from the Middle East, appetites have been satisfied for hundreds of years without meat. So taking inspiration & going with tried-and-true methods, our range includes the Vegan Burgie, which includes a blended vegetable patty, fried cauliflower, our vegan mayo and tomato relish, as well as our Falafel Burgie, served with fresh white onion, pickles & hummus. Both served on a bun baked fresh daily, with baby cos lettuce.

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Vegan Burgie

These are our way of offering you a great meat-free experience, without the bells & whistles or disingenuous comparisons.

Hume Business Awards celebrate best of the best with Campbellfield’s Burgies rising to the top

IT’S official. The burgers are better at Burgies.

The American-themed burger outlet in Campbellfield has been named the best cafe/restaurant at the Hume Business Awards.

The awards acknowledge and celebrate the achievements of local businesses and the contribution they have made to the economy and the wider community.

Burgies co-owner Ahmed Safi said they were “stoked” to take home the award, as it was a testament to the staff and their commitment to using the highest quality and freshest produce.

Mr Safi said they had gone back to the basics of the burger industry, providing handcrafted food that tasted great at an affordable price.

People come from around Melbourne for their signature products The Lava Burger (a cheese filled patty), cheese waffle fries (dripping with a melted three cheese sauce) and made-to-order thick shakes.

Mr Safi said they sourced most of their supplies from local businesses, including a baker in Campbellfield and a butcher in Somerton.

Mr Safi said while he and his brother, Ibo, were encouraged to set up the eatery in an affluent area it was always going to be in Melbourne’s north.

“We wanted to produce quality products for an area that doesn’t have that quality,” he said.

“We grew up in this area and we want to make a difference and we want to support local jobs.”

Mr Safi said they opened the outlet two years ago to challenge the fast food restaurants and food truck norms.

“It has fused together a dining experience that presents an outdoor kitchen with internal dining room and an alfresco outdoor seating,” he said.

“We wanted to make it a sustainable practice. Everything is recyclable for instance internally the walls and the seats are made out of pallets.”

Juicy Ribs

Ribs

The ribs are flying out the Burgies truck.. Why? Because they taste like real ribs should, juicy, meaty and full of this amazing textured BBQ sauce that has you licking your fingers and not worrying about who’s watching.

They at are made to perfection, and are surprising our eaters that gourmet can be produced in a food truck. What we are enjoying seeing more than anything is the sharing that takes place when they are ordered, an entree of sorts.. But then another two orders occur to share.. We don’t judge we just help with the foodies eating dream.

Enjoy

Shake, rattle and roll!!!

Ferrero Shakes

Thick shakes.. New fad sensation in Melbourne!!! Burgies being ahead of the game and introducing some explosive flavours to the market. As if the Ferrero isn’t good enough on its own, they have made it a thick shake, every suck and sip has you chewing the amazingly textured beverage. Introduction thick shakes were the creme brûlée and strawberry cheese cake, they honestly had customers wondering how they did it. This season is the Ferrero Rocher range – Ferrero and Raffelo Shakes.